Traditional BPOs take long to respond and require you to manage escalations. We deliver first-contact resolution. real-time visibility, 24/7 coverage and zero management overhead.
Danielle Rodrigues
Support Specialist
Ticket:
TKT-2024-01234
Company
ACME Corp.
Type
Order Status Inquiry
Status
Open
Cost per ticket: $3.60
Response time: 2 minutes
95% first-contact resolution
Channel: Email → Auto-routed → Resolved
Powerful reporting
Get real-time, detailed data that scales everyday. Visualize, process, and approve faster than ever
Trigger
New Ticket
Email/Chat/Portal
Design
Trigger when ticket received
Switch
Condition
Route to process
Auto-resolve
if no touch
Expert review
if exception
Escalation
if unresolved
Output
Ticket resolved
Customer notified
Sequence
Automate everything
You're in control. Automate even the most complex finance processes.
New Ticket received
Ticket recognition
AI
Understand intent from {Ticket}
Customer Sarah Chen, Order #ORD-4567, Status inquiry
Compatibility
AI
Validate Order Details in {Order}
Order #ORD-4567 found in system
Customer email matches account
Query type: Routine status inquiry
Resolution path: Auto-resolve
Customer Support AI-Agents
Put our agents to work and scale complex tasks that normally require huge amounts of time.
Cost Savings
Transparent pricing that syncs with your helpdesk and billing systems—no hidden markups.
Faster Response Times
Seamless integration with your existing helpdesk and CRM systems. Automated routing and workflows eliminate delays.
Quality Consistency
AI-powered processing works across all your channels and ticket types. Consistent quality from every source.
24/7 Coverage
Real-time dashboard connects to your existing tools. See everything in one place—no weekly status calls or chasing updates.
Pre-built support templates
Standardize your customer service processes with pre-made playbooks, so every ticket gets the same quality support—faster and more accurate.
Fast & High-Quality Customer Service Playbook
Perfect for customer service, operations, or sales teams hiring 50+ people per month. Screen at scale, maintain 95% accuracy, track pipeline automatically—all at $2,400 per hire.
See template
24/7 Customer Service Playbook: Always-On Support That Actually Resolves
Provide 24/7 customer service with first-level ticket resolution using AI-powered support. Always-on coverage that actually solves customer issues, not just responds—no staffing challenges, no coverage gaps.
See template
Built for Service at any scale. Our clients handle from 100 to 10,000+ tickets per month with consistent quality and transparent pricing.
20,000+
Tickets resolved per month
70%+
First-contact resolution rate
24/7
Always-on support coverage
60%
Average cost reduction